FAQ

Our farm location, where we grow our flowers, is located in Lincoln University, in Chester County, PA. The farm is a private location which also includes our family home, and we do not allow visitors nor publish our address. If you have placed an order or are attending a workshop with us on the farm, don’t worry! You will always be sent the address for pickup a few weeks ahead of time via email along with your details. If you ever need it sooner, drop us an email.

Our retail location, worKS Kennett Square, is located at 432 S. Walnut Street, Kennett Square. It is open Friday-Sunday 11-5 every weekend. We have a small popup space inside where we sell cut flowers and many specialty house plants as well as hard goods such as vases, plant pots and baskets, and other plant and garden relate merchandise.

A quick way to see how far we are from where you are located, is to Google your town and then TO Lincoln University or Kennett Square and it will give you an estimated driving time.

Online: We sell them online on our website for weekly pre-order while in season (April - October); for pickup at worKS Kennett Square or on our farm location in Lincoln University. We also sell 3- and 4-week flower shares for pickup on our website, with pickups at local Chester County locations. Find this info under our Shop.

worKS Kennett Square: You can also find our bouquets available for grab n’ go at worKS on Fri - Sun 11-5pm. worKS is located at 432 S. Walnut Street, KSQ.

Sometimes our automated order confirmations get lobbed into your SPAM folders in email. Double check all your folders, and if you cannot find it, please email us at hello@thefarmatoxford.com with your order name and estimated date it was placed so we can investigate and resend it to you. And of course, there are sometimes human errors where email addresses are entered incorrectly, which may be why you didn’t receive an order confirmation. If you cannot find it in SPAM-email us and we can resend it.

We always put info on delivery dates on the product pages where you purchased. We are seasonal growers, which means that products are ready to ship or be picked up at the time for you to plant them, you can double check the product page for information.

We will ALWAYS get in touch with you (unless we do not have your info!) to give you a heads up on when items are ready or send a shipping confirmation. Please double check the product page FIRST for timing - and if the time has passed - please email us. We get a lot of emails around shipping time so this helps us stay streamlined and not spend as much time answering questions.

Scroll down further for specific information on tubers, corms, roots and their info and shipping estimates.

Because we deal in perishable products, we do NOT offer refunds on orders placed. Once you place an order, we hold part of our inventory for you. Whether it’s cut flowers, or a peony root or a dahlia tuber, we are saving that for you from our own farm inventory. Please understand if we cannot accommodate you.

Tubers come in all shapes and sizes! Even a tuber that is pinky-sized or smaller can still grow into a huge plant in one season! Even when we order tubers, they come in a huge variety of sizing. We send tubers that have a visible eye, please plant it and then let us know if it does not grow.

Dahlias prefer full sun and warmth. You will get a full set of growing instructions with your tubers including all the information on planting, feeding etc. Please read the instructions and also use online gardening sites to help you get a sense for preparing if you have questions.

Shipping will begin in Mid-April depending on weather and continue through the end of May until we plant our tubers. We ship warmer states first then move east. We ship anywhere in the US!

We do our best to only ship items that we know are going to grow for you. If there is an issue with your tubers, please let us know within 48 hours of receipt of your package. Claims put in at a later date will not be accepted. 

We try to ship tubers with eyes—but sometimes there are later varieties that eye up later as well. We will offer a refund or replacement at our own discretion. Other requests for refunds will not be accepted.

Our bouquets will be filled with unusual colors and varieties and responsibly grown without chemicals. They are handmade, so no two are the exact same, and freshly picked from what is blooming in our fields, bursting with color, hand-tied and ready to be cut & dropped into the vase or container of your choice once back at home. We offer spring blooming (April), peony bunches (May), and dahlia blooms (September) currently on an annual basis.

This year we are offering 5 pickup spots around Chester County for pickup. At checkout, you select your pickup spot, and when the time comes, we will send the flowers there for you to pickup. We usually send an email about 3-4 weeks before a share starts with an update, so please be sure you are getting our emails. Check SPAM if you do not see them.

Flowers have variable vase lives. Some last longer than others. Our flowers are not chemically treated; including no vase life extenders. For the longest vase life: Keep them out of direct sun. Fresh cut them before putting them into fresh clean water, change the water regularly to keep bacteria from clogging the stems. If you have flower food and do not mind chemicals, add it to your water.

Due to the perishable nature of blooms, we are unable to accommodate special requests including weekly changes to the pickup time or location. It is a very manual process and can lead to mistakes, which we hate. Please be sure you have flexibility when you purchase the share or if you cannot get a bouquet on a day, have a friend pickup for you. We hate seeing the flowers go to waste!

Typically the shops keep the bouquets available for you for up to 48 hours. After that the freshness of the bouquets are compromised. We cannot issue refunds or replacements for bouquets that are not picked up, you forfeit that week of blooms. If you can’t pickup on a date, send a friend!

We do not ship live plant materials, so the cut flower gardens and any live plants we sell will be for local pickup. We email a few weeks ahead of pickup dates with an update; and will offer you the options then. Usually cut flower gardens are ready in May of each year, depending on weather.

You will get a full set of growing instructions with your shipment, including all the information on planting, feeding etc. Our gardens are meant to be planted in mostly full sun though, to give you a general sense. Please read the instructions on growing and also check out general garden sites (garden web etc) for information on how to prepare your site for planting ahead of time if you are unsure.

We are not setup to ship live plant materials, cut gardens and any live plant material is for local pickup only.

Fall shipped items typically ship in October and November. The product page will have specific callouts if there are later ship dates. For spring shipped items, they begin in Mid-April depending on weather and continue through mid-May. We ship warmer states first then move east. We ship anywhere in the US! Please also review the product page, we usually have month information on there.

You will get a full set of growing instructions with your shipment, including all the information on planting, feeding etc. Google is a helpful tool if you want to check your zone or general info before you purchase, aka ‘will peonies grow in zone 11’- the answer is probably not as they need some chill time and zone 11 will not afford that.

We ship anywhere in the US for dormant plants such as roots, bulbs, corms, tubers. We do not ship growing plants—we only send dormant root materials.

We do our best to only ship items that we know are going to grow for you and we work with reliable suppliers who also supply our farm with our products, but with 100% dormant plants it can be difficult to tell. If there is an issue with your order that you can see immediately, please let us know within 48 hours of receipt of your package. Otherwise, we always say, just plant and hope for the best. We do this all the time on the farm. If there is an issue you see in spring, please let us know.